Library Research Troubleshooting Tips

Tip 1: Most online resources licensed with publishers, require UC Davis Computing Account (Kerberos), except when on-campus.

Tip 2: To connect to library resources off-campus, remember to use the Pulse Secure VPN client.

Tip 3: Call the circulation desk if your problem involves locating a physical item.

Tip 4:  Switch browsers, clear cookies/cache, adjust firewall configurations, allow pop-ups.

Tip 5: Update to the latest versions of Adobe Acrobat Reader (download PDFs), Pulse Secure VPN Client and browser for optimal performance.

Tip 6:  If using Google Scholar, setup library links [instructional video], if off-campus also remember to use UCD Library Pulse Secure VPN. Alternatively, repeat searching for the title from the library’s homepage Search Library Catalog + Articles with the box checked for “Library Catalog only.”

Additional resources:

UC Catalog Melvyl  – UC Links may provide access to electronic resources.

InterLibrary Loan – obtain materials not available at UC Davis from other libraries.

Help – While your issue is being diagnosed, librarians may be able to suggest alternative databases and resources in the meantime. Sometimes fixing problems requires contacting publishers.

Last updated: October 10, 2018